Complaints policy

Offering you a positive experience is very important to me. I always welcome feedback from my clients.

If you have cause for complaint, you should first raise your concerns during the mediation, or within 7 days of the mediation meeting, via email to 

Please state the date of the mediation, the parties involved and the nature of your concern.

  • All complaints will be acknowledged in writing within 5 working days
  • All complaints will be investigated and responded to within 21 working days of receipt
  • If further time is required for the investigation, then the complainant will be notified in writing
  • If you are not satisfied with the response, you can ask for a review by a neutral professional mediator and ultimately refer the case to the CMC. Details of the CMC’s appeal processes can be found here:

Get in touch

If you are interested in using my services or just want an initial chat, do get in touch by emailing me: