Fees, terms, privacy, insurance

How I work
I offer a free half hour session so you can tell me about the dispute you
need help with – and I will give you an honest assessment of whether I
think your case is suitable for mediation and if I am the right person to do

If you are a company or referral agency, I will then arrange individual
private meetings with each of the participants usually lasting up to an hour. From there we will progress to a joint session if both are willing. Depending on the nature of the dispute, the joint meeting could last anything from two
hours to a full eight hour day.

If you are an individual approaching me, you will need to ensure the
person or people with whom you are in dispute are also willing to come
to mediation. If they are not, I’m afraid we can’t proceed with mediation. I can, though, offer you what is known as ‘conflict coaching’, where we will
devise strategies to help you manage the problem and regain control of
the situation.

Please contact me for details. Depending on your needs, I can either charge a flat rate hourly fee for a mediation or devise a bespoke package for you. My fees include all preparation and travel time within London.

I offer a reduced rate for charities and community disputes.

Terms of engagement and cancellation
Fees are payable at least one week (5 working days) in advance of the mediation.

If a mediation needs to be postponed by either participant, at least 3 working days notice are required. I will make every effort to reschedule the mediation if that is what the participants request.

If a mediation is cancelled more than 3 working days before the mediation, 50% of my fee will be retained. If the mediation is cancelled 3 days or less before the mediation, the full fee will be retained.

Privacy and data security

All meetings are strictly confidential. Any notes taken will be destroyed afterwards. I am a registered data controller with the ICO (Information Commissioner’s Office)


I have Professional Liability and Indemnity Insurance with Oxygen underwritten by Hiscox Underwriting Ltd (certificate available on request)

Get in touch

If you are interested in using my services or just want an initial chat, do get in touch by emailing me: greengiselle7@gmail.com